Missing call-in events occur when expected check-ins are not recorded, often due to missed calls, technical issues, or syncing errors. These may need to be followed up to ensure accurate visit records.
If you are missing an event for a carer's call-in number, raise a new case online and reference the title of this article. Include the following details:
Client name.
Client telephone number.
Carer name.
Carer call-in number.
Date and time of the visit.