CallConfirmLive! supports a range of call in methods to provide flexible and reliable access, whether using a landline, mobile, or internet connection. This helps support different devices, locations, and user needs.
Aura and unanswered call
Dial your call in number from the client's landline.
Let the telephone ring twice, then hang up.
You will hear a ringback confirming the event was successfully registered.
Answered callback menu
Dial your call in number from the client's landline.
Let the call ring twice, then hang up.
Answer the ringback when the phone rings.
Listen to the options, then press 1 for the start time of the visit or 2 for the end time.
Use the 24-hour clock to enter the start or end time (for example, 1530 for 15:30).
You will hear confirmation that the visit has been successfully recorded.
Hang up the receiver.
Multi client menu
Dial your call in number from the client's landline.
When prompted, enter the ID of the client being visited.
Press 1 to make this a start event, or 9 to make it an end event.
Hang up the receiver.
Ongoing visits
Dial your call in number from the client's landline.
Press 1, 5, or 9 to log the start, ongoing, or end of the visit.
Hang up the receiver.
Remote menu
Dial your remote menu call in number from any telephone.
Press 1 to record a visit.
Enter the PIN of the client you are visiting.
Enter the date (for example, 210922 for 21 September 2022), or press * if the visit is for the same day as the call.
Use the 24-hour clock to enter the start time (for example, 1230 for 12:30).
Use the 24-hour clock to enter the end time (for example, 1330 for 13:30).
Enter a reason from 1 to 7, or press * to hear a list of choices.
Hang up the receiver.
Agency remote menu
Dial your agency's remote menu call in number from any telephone.
Enter your employee PIN, then press 1 to record a visit.
Enter the PIN of the client you are visiting.
Enter the date (for example, 210922 for 21 September 2022), or press * if the visit is for the same day as the call.
Use the 24-hour clock to enter the start time (for example, 1230 for 12:30).
Use the 24-hour clock to enter the end time (for example, 1330 for 13:30).
Enter a reason from 1 to 7, or press * to hear a list of choices.
Hang up the receiver.
Voicemail menu
Dial your voicemail call in number, then press 1 to record a message.
Enter the PIN of the carer you need to leave a voicemail for, press * to record a team message, or # to record a global message.
Leave your message after the tone.
Press 1 to save the message.
Press 2 to listen to the message.
Press 3 to cancel the message.
Press 1 to record another message, or hang up the receiver.
Real-time alerts
When a real-time call alert is triggered, the telephone linked to the alert will ring.
Answer the phone and listen to the automated message.
Press 1 to repeat the message, or hang up the receiver.
Real-time remote menu
Dial your real-time remote menu call in number from any telephone.
Let the telephone ring twice, then hang up.
Wait for the ringback and answer the phone.
Enter your employee PIN, then press * to record a real-time event.
Enter the PIN of the client you are visiting.
Listen to the options, then enter 1 to 7 for the reason for recording the call.
Hang up the receiver.
Shared accommodation menu
Dial your call in number.
When prompted, enter the client PIN.
Wait for confirmation, then hang up the receiver.