Dial your call-in number from the client's landline.

Let the telephone ring twice.

Hang up the call.

You will hear a ringback confirming the event was successfully registered.

Dial your call in number from the client's landline.

Let the call ring twice, then hang up the call.

You will hear the ringback.

Answer the phone and listen to the options. Press 1 for the start time of the visit or press 2 for the end time of the visit.

Use the 24-hour clock to enter the start or end time. For example, 1530 for 15:30.

Confirmation will be heard reporting the visit as being successfully recorded.

Please hang up the receiver.

Dial your call-in number from the client's landline.

When requested, enter the ID of the client being visited.

Press 1 to make this a start event, or 9 to make it an end event.

Please hang up the receiver.

Dial your call-in number from the client's landline.

Press 1, 5, or 9 to log the start, ongoing or end of the visit.

Please hang up the receiver.

Dial your remote menu call-in number from any telephone.

Press 1 to record a visit, Enter the PIN of the client you are visiting.

Enter a date, e.g 210922 for the 21st September 2022, or press * if the visit is for the same day as the call.

Use the 24-hour clock to enter the start time, e.g, 1230 for 12:30.

Use the 24-hour clock to enter the end time, e.,g 1330 for 13:30.

Enter a reason from 1 to 7, or press * to hear a list of choices.

Please hang up the receiver.

Dial your agency's remote menu call-in number from any telephone.

Enter your Employee PIN, Press 1 to record a visit.

Enter the PIN of the client you are visiting.

Enter a date, e.g, 210922 for the 21st September 2022, or press * if the visit is for the same day as the call.

Use the 24-hour clock to enter the start time, e.,g 1230 for 12:30.

Use the 24-hour clock to enter the end time, e.g 1330 for 13:30.

Enter a reason from 1 to 7, or press * to hear a list of choices.

Please hang up the receiver.

Dial your voicemail call-in number, Press 1 to record a message.

Enter either a PIN for the carer you wish to leave a voicemail for, or press * to record a team message, or # to record a global message.

Please leave your message after the tone. To save the message, press 1. To listen to your message, press 2. To cancel the message, press 3.

Press 1 to record another message, or hang up the receiver.

When a real-time call alert is triggered, the telephone linked to the RTA will be called.

Answer the phone. "This is an automatic message from Care Monitoring 2000. The client's name has not yet received a critical visit. The client's telephone number is client's telephone number"

To repeat the RTA message, press 1; otherwise, please hang up the receiver.

Dial your real-time remote menu call-in number from any telephone.

Let the telephone ring twice, then hang up the call.

Wait for the ring back, and answer the phone.

Enter your employee PIN, To record a real-time event, press *.

Enter the PIN of the client you are visiting

Listen to the options, then enter 1 to 7 for the reason of recording the call.

Please hang up the receiver.

Dial your call-in number.

When requested, enter the client PIN.

Wait for confirmation, and hang up the receiver.