The mileage solution in CallConfirmLive! does not pull data or routes from Google Maps, which can result in variations between trip length values recorded in CallConfirmLive! and those shown in other route providers. Real-world factors such as road closures, traffic congestion, and speed limits are not taken into account. For these reasons, mileage data generated in CallConfirmLive! should not be compared directly with results from other providers.
Address lookup tool
CallConfirmLive! relies on valid addresses with postcodes entered using the magnifying glass lookup tool on client and carer records to produce accurate mileage and route data. Addresses added without using the lookup tool may be recorded incorrectly and produce inaccurate data in the mileage wizard and daily planner routes.
⚠️ Important: Always use the magnifying glass lookup tool when adding addresses to client or carer records to ensure accuracy.
If a route has failed to calculate or is not producing the expected results, try removing the addresses from the To and From locations and adding them back using the lookup tool. Once done, rerun the mileage wizard or search the daily planner route again to recheck the issue.
Active records
If the issue remains, ensure both the To and From records are active. Mileage calculations are made inactive when a client or carer record changes to inactive status. If you need to generate mileage data for inactive clients, they will need to be set to active while the mileage wizard is run.
Mode of transport
The mileage wizard requires care worker records to have a valid mode of transport assigned in order to calculate the cost per mile. Ensure all care workers included in the mileage wizard calculation have a valid mode of transport assigned to their carer record.