Reports sent from CallConfirmLive! can occasionally be blocked by spam filters or antivirus protection as they contain attachments. You can check a few things yourself before raising a case with us.
Check your spam folder
Check your spam or junk folder for the report email. If you find it there, mark it as safe to prevent future reports from being filtered.
Check your email address
To confirm your email address is correct in CallConfirmLive!, follow these steps.
Log in to CallConfirmLive!, then click System.
Click User Administration, then search for your user account.
Double-click your user account to open the details.
Confirm the email address in the Email box is correct.
đ Note: If your email address is incorrect, update it and run the report again.
Raise a case
If you have checked your spam folder and confirmed your email address is correct but you are still not receiving reports, raise a new case online and include the following details.
The name of the report.
The email address the report should be sent to.
The date and time you requested the report.