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There is a known issue with apostrophes not displaying correctly in the client feedback Excel download from Client Manager. This occurs because different devices generate different apostrophe characters:

Android and Windows — ' (U+0027: Apostrophe)

iPhone and Apple devices — ' (U+2019: Right Single Quotation Mark)

- Android and Windows — ' (U+0027: Apostrophe)
- iPhone and Apple devices — ' (U+2019: Right Single Quotation Mark)

This has been raised with the development team and a bug has been logged for investigation.

What to do if apostrophes are not displaying correctly in the client feedback download.

Apostrophes not showing correctly

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