In order to raise client feedback notifications, client feedback alerts must be configured. To set these up, follow the simple steps:
Log in to Access Group UK | Login Page.
On the dashboard, click Settings.
Click Workflow and then Add New Rule.
Scroll down to the new rule, and add a trigger. For feedback alerts, please choose Client Feedback in the trigger section.
Add a filter for a location, or set to all, and then choose the group of users or individual user to raise the alerts to.
Click Save Rules.
📌 Note: Alerts will only be generated after a rule is created. Any feedback created before the rule was added will not generate alerts.