In CM New World, user groups might not assign correctly due to incorrect permissions, system sync issues, or configuration errors in group settings.
We're aware of an issue where users in two or more groups aren't being assigned correctly between user manager and CM Mobile.
If you're having this issue, please raise a new case online and reference the title of this article.
Be sure to include the following information:
User name.
Groups the user needs to be in.
Groups the user is in.
Groups the user needs to be in.
Groups the user is in.