If a client's visits have disappeared with no apparent reason, the contract link or start date may have been amended, leaving the visits with no contract attached. Certain provider permission levels are unable to see visits with no contract.
Locate the client whose visits are missing and open their client record.
Click Misc. Details.
Scroll down to Service started on and amend this to the correct start date for the client, or the date of the first visit.
Click Yes when prompted to push the contract start date back to match the contract start date.
The contract date will now match the client start date and cover any visits without a contract. The visits should now be visible.
đNote: If you have made the above changes but are still unable to locate the visits, Please raise a new case online and reference the title of this article.