A visit might be missing from a visit plan due to scheduling errors, data syncing issues, or the visit not being properly assigned or saved in the system.
If a visit plan is missing a visit, first check whether the visit still exists within the plan.
Click Clients.
Enter the client's details into the search box and click Find Now.
Double-click the client to open their details.
Click Visit Plan.
Double-click a visit belonging to the visit plan with the missing visit to open the plan details.
Click Visits.
Confirm whether the visit is missing from the pattern.
đ Note: The visit time may have been amended to a duration of 00:00 hours. If this is the case, the visit will still appear in this screen but the start time and end time will be the same. To update the duration:
Double-click the visit to open the details.
In the Duration box, enter a duration.
Click OK.
Click Save and Close.
Select Yes when prompted to update the visits already created.
If the visit does not exist in the pattern, it has been deleted. To request an audit into how it was deleted, raise a new case online and reference the title of this article.