A visit plan might not be visible within a client record due to permission restrictions, incomplete setup, or syncing delays between systems.
This can be caused by your user preference settings. To check and update these:
Click System in the top left corner, then select User Preferences.
In the Planner section at the bottom, locate the Planner Time Range.
Set the Start Time to 00:00 and the End Time to 23:59.
Click OK.
If you are still unable to see the visit plan after following these steps, raise a case with the support team.