If visits have been rolled up and the final invoice has been generated for a period but you need to amend the invoiced visit data, a rollback is required.
A rollback removes the final invoice and pending invoice for that period and provider so it can be recreated with the required amendments.
To request a rollback, raise a new case online and reference the title of this article. Ensure you include the following invoice details:
The invoice reference.
The dates.