There are multiple reasons an invoice charge may not show against a visit. Work through the solutions below to resolve the issue.
Enable invoice charge on the visit
Right-click the visit and select Open Visit.
On the right side, select the Create invoice charge when actual is recorded tick box.
Click Save and Close.
Reapply the rate.
Add a contact type to the visit
If your rates are set up using contact type as a filter, you may need to add a specific contact type to the visit.
Right-click the visit and select Open Visit.
On the right side, select a contact type from the Contact Type dropdown menu.
Click Save and Close.
Reapply the rate.
đ Note: To reapply the rate to multiple visits, hold the Shift key, highlight the required visits, then click Reapply Rate.