You may see the following error message when opening a visit plan:
'The application is still running, but restarting it is advisable. If the problem persists please contact the CM200 team.'
đ Note: Alongside the popup, also check if the 'Created by', 'Updated by', and 'Visit items last altered by' fields are showing as '....'.
This issue is caused by the 'Late Tolerance (mins)' being set to a value higher than 300. This is not visible when you open the visit plan.
To resolve this, raise a new case online and reference the title of this article. Our support team will amend the Late Tolerance value for you.