The unknown client wizard tool allows you to merge duplicate client records or clients that are unknown into active records. The tool will move all information and visits to the record you choose.
If you are unable to run the unknown client wizard, you may need the permission granting to your user account. Check with your company's user administrator to see if this can be added. If you are unsure whether you have an existing user administrator, raise a case and we can check this for you.
If you have the required permission but are still unable to run the unknown client wizard on a client record, it may be due to the client record having purchase orders linked to it from the local authority. You can check this by opening the client record and clicking the Purchase Order tab.
If the client you are trying to merge has purchase orders assigned to it, please raise a new case online and reference the title of this article.