This issue can occur if a user has two client records open at the same time and creates a visit plan on each record before saving.
CallConfirmLive! has checks in place to prevent you from assigning a carer to two different visits at the same time. However, if two visit plans have been created but not yet saved, this breaks the core functionality of the system.
Ensure that your users create a visit plan on one client record and save it before creating a visit plan on another client record.
📌 Note: For steps on how to create a visit plan, see the Create a visit plan article.