Clients and service users are assigned visit times known as planned visit times. A carer then attends the planned visit and records a login and log-out time known as actual visit times. If the actual visit time does not attach to the planned time it is called an unmatched visit.
In some cases, unmatched visits can be rematched but this can only be done by the support team.
If you have unmatched visits please raise a new case online, specifying the actual visit times and the client the actual times should be attached to.
CallConfirmLive! has an event screen you can use to monitor the carer log-ins and log-outs. You can find more information on the events screen here.
Rematch
In this article, we explain how to perform a rematch.
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Written by Billy Dilks
Updated over 2 months ago