There are a number of reasons why invoice data from Finance Manager may not be received successfully into ContrOCC after the invoice file is exported. The cause is usually data related, but it can also be due to an issue with the integration or setup on the CM or ContrOCC side.
If you experience issues importing invoice data from Finance Manager into ContrOCC, raise a new case online and include the following details:
Provider details.
Invoice period.
Description of the issue experienced.