A black indicator appears in Finance Manager when care has been delivered but the system has been unable to assign it to a valid purchase order. You may need to manually assign a purchase order to resolve this.
Black indicators may also appear if a purchase order has been assigned to a visit but is not valid. For example, a purchase order may have a commissioned duration that exceeds the maximum supported duration. Most Finance Manager models support a commissioned duration of up to 999 minutes — any purchase order exceeding this can cause a black indicator to appear. To resolve this, use a purchase order with a commissioned duration of less than 999 minutes, or contact your local authority.
You can re-run the pending invoice as many times as needed until all clients are showing correctly. There is no penalty for doing this, and it is important to be satisfied with the pending invoice before running the final invoice.
If you are unable to resolve the issue, raise a new case online and reference the title of this article.