Pending invoice rows highlight in red when the system has detected commissioned care from the local authority but none has been invoiced or delivered.
If you have delivered care but it is not showing in Finance Manager, confirm the following:
The visits screen displays the care that has been delivered.
The visits are set to invoice, shown with a £ symbol against the visit on the visits screen.
The visits have attracted the appropriate rates.
If a client is appearing in Finance Manager but is no longer in your service, contact your local authority to request that they end the purchase orders that still exist on the client record.