Each purchase order has a commissioned value set by the local authority, which determines how much care they are willing to pay for during an invoice period.
If a single purchase order is linked to multiple visits, the commissioned value is distributed evenly across all linked visits. For example, if a purchase order has a 60-minute commissioned value and is linked to two 60-minute visits, both visits will be capped at 30 minutes each.
To resolve this, ensure your local authority has submitted the correct purchase orders to Finance Manager for the care required, and that these purchase orders are linked to the correct visits.