If you see a black ball in finance manager, it means that care has been delivered, but the system has been unable to assign it to a valid purchase order for the visits or visit. You may need to manually assign this purchase order.
Black balls may also appear next to a visit in finance manager if a purchase order has been assigned to the visit, but it is not valid. For example, a purchase order may have a commissioned duration over the maximum supported duration.
Most finance manager models support a commissioned duration up to 999 minutes. Any purchase order exceeding this duration can cause a black ball to appear if it is linked to a visit. To resolve this, use a different purchase order with less than 999 minutes of commissioned duration, or contact your Local Authority.
You can re-run the pending invoice as many times as you wish until all the clients are showing correctly. There is no penalty for doing this, and it is important that you are completely satisfied with the pending invoice before you run the Final Invoice.
If you are unable to resolve the issue of assigning the purchase order. Please raise a new case online and reference the title of this article.