If maxcare shows an error reporting maxcare optimisation already in progress. The criteria for the Journal entry that has been run will also show.
Please check the exact date range of the criteria showing as already in progress. If the maxcare has been run for these dates this is the reason why you have received the error message.
If there is no journal entry matching the date range in the error message, please raise a new case online and reference the title of this article along with the following:
A screenshot to the Maxcare Optimisation already in progress error.