Each configuration of charge codes and rates is unique to your setup, so there can be multiple reasons why the wrong rate or charge code has linked to a visit. Before raising a case, try reapplying the rates using the steps below.
Log in to CallConfirmLive!.
Click the Visits screen.
Use the search filters to find the required visits.
Right-click a visit and select Reapply Rates.
Click Find Now to refresh the visit list.
If you have a rate administrator, contact them in the first instance as they may be able to assist. If you require further assistance, raise a new case online and reference the title of this article.