If your CodeConfirm box is not working, first check the device has power by pressing the button on the top. If a number appears on the screen, follow the steps below to check the four-digit code programmed to the device.
Check the device code
Log in to CallConfirmLive!, then open the Clients screen.
Double-click to open any client record.
Within the client record, open the Devices tab.
Click the options button next to the CodeConfirm ID field.
Press the button on the CodeConfirm device and enter the number into the Box Display Number field.
Click Register and note the four-digit Box Unit number.
Once noted, unregister the box from the client record and close the client record.
If the number is 0000, the device will need to be returned for reconfiguration. If any other number appears, the device can be used or re-registered with a client.
Request a repair or replacement
If your CodeConfirm box has no power, or is showing as registered to 0000, it will need to be returned for repair or replacement. Raise a new case online and reference the title of this article, quoting the issue you are experiencing with the device.
⚠️ Important: In-warranty repair or replacement is not available for devices with physical damage or a damaged warranty sticker.
If your CodeConfirm box appears to be working but codes are not sending or registering on the system, raise a new case online and reference the title of this article. Quote the issue you are experiencing and include examples of the problem.