Before requesting additional numbers, check whether any existing numbers can be recycled. Use the carer call-in number report, located in the Reports screen under Carer > Call In Number, to identify numbers that have not been used recently.
Request new call-in numbers
If no numbers are available to recycle, follow these steps to request additional ones.
Log in to CallConfirmLive!, then click Care Workers.
Search for the carer using the filter options, then double-click the required carer to open their record.
Click the Basic Details tab.
Click Assign under the Call-In Number section in the bottom-right of the window.
In the call-in number wizard, select the checkbox at the bottom and enter the number of additional numbers required.
This will raise a support case on your behalf, which the support team will action for you.
Assign a call-in number to a carer
Log in to CallConfirmLive!, then click Carers.
Search for the carer you want to assign a call-in number to, then double-click their record.
On the Basic Details tab, click Assign.
đ Note: The Assign button is only visible if no call-in number is currently assigned to the carer.
Select a number, then click Next.
Click Next, then click Finish.