When a finance manager period has had the final invoice generated for it, the period is locked and cannot be amended any further. To have the Invoice unlocked would require a rollback.
If you are a provider using CallConfirmLive! under a Local Authority contract, please provide a written request from your local Authority confirming we can rollback the invoice including:
Agency name.
Period dates.
If you are the Local Authority, please provide a written request confirming we can rollback the invoice including:
Agency name.
Period dates.
Please send the written request via a new case online and reference the title of this article.