When a Finance Manager period has had the final invoice generated, the period is locked and cannot be amended. To unlock an invoice, a rollback is required.
To request a rollback, submit a written request via a new case online and reference the title of this article. The information required depends on your role.
If you are a provider
If you are a provider using CallConfirmLive! under a local authority contract, include a written request from your local authority confirming the rollback, with the following details:
Agency name.
Period dates.
If you are a local authority
If you are the local authority, include a written request confirming the rollback, with the following details:
Agency name.
Period dates.