The Access Group can complete rate changes but please note this is a chargeable service. Please contact the Support Team who will contact the appropriate team on your behalf.
The lead time for rate uplifts can be up to 6 weeks especially when demand is high, so we recommend contacting us asap.
If your invoice rates are controlled by a Local Authority no action is required.
If you need to complete rate changes and require the necessary user permissions them, please raise a case with the Support Team.
The Access Group has documented the process to change rates within CallConfirmLive! a Rate Administration user guide can be requested and outlines how to:
Define rate matching criteria.
Create pay rates.
Create invoice rates*.
Define bank holidays and special days to attract different rates*.
Update rates using the Rate Update Wizard.
Please raise a new case if you require the user guide.