The Access Group can complete rate changes on your behalf. Note that this is a chargeable service — contact the support team and they will liaise with the appropriate team.
⚠️ Important: The lead time for rate uplifts can be up to six weeks, particularly during periods of high demand. Contact the support team as early as possible to avoid delays.
If your invoice rates are controlled by a local authority, no action is required.
If you need to complete rate changes yourself and require the necessary user permissions, raise a case with the support team.
The Access Group has documented the rate change process in a Rate Administration user guide, which covers:
Defining rate matching criteria.
Creating pay rates.
Creating invoice rates.
Defining bank holidays and special days to attract different rates.
Updating rates using the Rate Update Wizard.
To request a copy of the user guide, raise a new case online and reference the title of this article.