You may need to add information to lookup administration to support new processes, improve data accuracy, enable system integrations, or ensure users have the correct options during calls.
Add a new item
Click System, then click Lookup Administration.
Select the folder you need to update, then click Add New.
Enter the required details in the Short Description and Long Description fields.
Click OK.
Update your lists
Once you have added all the options you need, refresh your dropdown lists so the new items are visible.
Click System, then click Refresh Dropdown Lists.
Your new information will now appear in your dropdown lists.
Remote desktop
Customers do not have access to red folders within Lookup Administration and will need to contact the support team to request these changes. Email confirmation of the changes required will be needed.
To request changes to remote menu reasons, raise a new case online and reference the title of this article.