There are many reasons why a crosstab report may not be displaying data correctly. If you've checked your filters and have reviewed the setup of your crosstab report, but the issue is still occurring, please raise a new case online and reference the title of this article.
Ensure you provide the following information:
The website address you use to access CM Business Intelligence.
The name of your crosstab report.
The issue you're experiencing and data you expect.
The report is in a public folder.