There are many reasons why a crosstab report may not display data correctly. If you have checked your filters and reviewed the setup of your crosstab report but the issue persists, raise a new case online and reference the title of this article. Include the following:
The website address you use to access CM Business Intelligence.
The name of your crosstab report.
The issue you are experiencing and the data you expect to see.
Confirmation that the report is saved in a public folder.