A care worker assignment may return a zero score if the visit was missed, tasks were not completed, check-in or check-out was incorrect, or system rules were not met.
If a care worker has a score of zero in the care worker assignment section, work through the following checks:
Check whether the carer is already assigned to a visit for the selected date and time.
Open the carer record, then click the Availability section and confirm the carer has the correct availability set.
Click the Attendance section in the carer record and check for any absences recorded for the date and time.
Click System in the top-left corner, then select Scoring Preferences.
In the Score Reductions section, confirm the percentage being reduced is correct against the type of reduction.