To raise a support case, the Customer Success Portal is recommended as it allows you to fully explain your issue and attach relevant information such as screenshots or error messages. Log in to the portal and click Create a Case to get started.
If you need to speak to the support team by telephone, call 0121 308 9610.
Support lines are open at the following times:
Day | Hours |
Monday to Friday | 08:00 – 20:00 |
Saturday to Sunday | 09:00 – 17:00 |
Bank holidays | 09:00 – 17:00 (account unlocks and P1 issues only |