When you need to raise a support case, we recommend using our Customer Success Portal, as this gives you the ability to fully explain your issue, and attach any corresponding information such as screenshots or error messages.
You can do this by logging into the portal, then clicking Create a case.
If you're having issues and need to speak to us via telephone, you can dial 0121 308 9610.
Our lines are open:
Monday - Friday: 08:00 - 20:00
Saturday - Sunday: 09:00 - 17:00
Bank holidays: 09:00 - 17:00 for account unlocks and P1 issues.